Find the Right Bed
Comparison
Discounts
Reviews
Mattress 101
Sorry, the email address or password you entered is incorrect.

Forgot password?

Login successful.

Your screen name will look like: Your N from City, ST

VERIFY YOUR ACCOUNT

We just sent an email to

Open the message and click the link to access your account.

  • Expert Reviews
  • Expert Reviews
  • Customer Reviews
  • Popular Online Brands
  • Popular Store Brands
  • All Brands
  • Write a Review
  • Write Review
Close

Great products but poor customer service

  • Selection: Good
  • Expertise: Very poor
  • Service: Poor
Pros:
products are great
Cons:
Customer Service
Professionalism

Posted by Steve from Sugar Land, TX on June 16, 2023

There were 2 sales persons at bay 20 on 6/15/23 at around 2 pm. I ordered my products and one lady got it wrong. I confronted her and she insisted that it was my fault and reluctantly created a new order. There were both chatting away and had a good time and not really keen on servicing their customers !!!

I later paid at the counter and was told to wait for the call at the receiving counter. I was waiting for about 25 minutes one of the sales lady was kind enough to ask what are you waiting for ? I told her the order number and the items has been there and no one call for my order number.
I notice most employees were having a good time chatting away in group !!! Talking shit and not paying attention to their customers !!!


    Add Comment